How to track my order?

- Click "Chat box", select "Order tracking"- Enter your order code and Email or Phone Number informationWait a few seconds and the order tracking information will appear.

What are your shipping details?

We offer standard shipping within the United States and international standard shipping for international orders. Delivery times are estimated at 3-7 business days for US orders and 7-21 business days for international orders. Shipping fees are calculated based on destination and weight. Orders are processed and shipped within 1-3 business days. Tracking information is provided via email. We do not ship to P.O. boxes or APO/FPO addresses. For more information, please refer to our Returns and Exchanges Policy or contact us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Are your products made to order or do you have ready-to-ship items?

We offer both made-to-order and ready-to-ship items. Please check the product description for more information on processing times.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

What is your return policy?

Our return policy is valid for 14 days from the delivery date. We accept returns or exchanges only in cases of error on our part. All items are customized, so we can't accept returns otherwise. Refund requests are processed for specific cases.

Do you offer customization options for your products?

Yes, we offer customization options for many of our products. You can request specific designs or text to be added to your order.

What is the fabric/material of your product?

Yes, we prioritize ethically sourced materials and environmentally friendly practices in the production of our products, using a blend of 50% Cotton & 50% Polyester

Do you offer plus sizes or extended sizing options?

Yes, we offer a range of sizes to accommodate all body types. Please check the size chart for each product to find the best fit for you.Adult Size: S M L XL 2XL 3XL 4XLYoung Size: XS S M L XL

Can I request a design that is not currently available on your website?

Yes, we welcome custom design requests. Please reach out to us with your ideas, and we will do our best to accommodate your request.

Do you offer gift wrapping or personalized messages for orders?

Yes, we offer gift wrapping and personalized messages for orders. You can add a special touch to your gift by including a personalized message at checkout.

What is your contact info?

Our contact information is as follows:Warehouse: 1942 Broadway Ste 314C Boulder CO 80302 USPhone: +1 (361) 266 6786Email: support@embrolyfile.comOperating hours: Mon-Sat | 9AM-6PM EST

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