I wrote a previous review about the customer service being EXCELLENT, they truly went above and beyond! I originally almost ordered the hoodie version, but decided on the sweater because it's more versatile...and I'm SO glad I did! It's so CUTE (check out that spooky scene on the sleeve!), and great quality! It's built to last!
So...I was a bit busy and overlooked their email about a product I ordered. This team handled it SO gracefully, though! They ended up sending me exactly the product I wanted to receive, which I came to discover after a bit of time passed since they sent me the email to select the option I wanted. I'm beyond impressed. I even got confused during the follow up response, I thought they mentioned they just sent me the sweater I ordered with none of the custom features I wanted...but as mentioned previously they did not. My mistake happened because I spend all day reading code and skimming computer information...so my brain got in too much of a hurry. I haven't received the product yet, but the experience alone is worth ordering from this company over others. I already have no doubt I'm going to fall in love with the sweater when it arrives! It'll be just in time for spooky season...although it's my vibe year round!