I placed my order and was then emailed that to complete it there would be an additional charge because the extras were not included in the total I paid. I understand there may have been a glitch in the system but we should have at least split the responsibility and I shouldn't have been forced to pay for the whole amount that the system messed up. Really made me not even want it anymore.
Hi Rhonda,
Thank you for your feedback and for placing your order with us. We completely understand your frustration. Let us clarify a few points regarding your order:
The mockup included embroidery on the sleeves and chest, so the base price of the sweatshirt already covered these areas. For your order, you chose to add extra designs on the right sleeve (+$5), which is completely optional and reflects your unique customization. The upsize to 4XL (+$4) and Hoodie style (+$10) were also additional options.
You also opted to add the Glitter Appliqué Bows on both sleeves (+$15). We clearly display this price before purchase, so it’s fully transparent and optional.
The situation with the payment was a rare system glitch where the full customizations ($81.18) weren’t fully reflected at checkout, and you initially paid $47.18 . That’s why we emailed you to complete the remaining payment, and you kindly agreed at the time. The additional charge reflects the full customizations you requested, ensuring you received the hoodie exactly as designed.
We’re a bit saddened by your review because we truly tried to be transparent and provide exactly what you wanted. But we sincerely appreciate your feedback and will continue improving to make every piece meaningful, personalized, and something you can love.
Thank you again!